CANCELLATIONS & REFUND: Follow the cancellation or refund policy for Reservations/Bookings made on our 3rd parties listing sites like Airbnb, Flip key, HomeAway, VRBO, Bookin.com, Expedia, TripAdvisor, or any other 3rd party listing site you made your Booking/Reservation.

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We have provided below our 3rd party listing site cancellation & Refund policy link.

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Airbnb: Cancellation Policy   Refund Policy

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Booking.com: Cancellation Policy   Refund Policy

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FlipKey: Terms and Condition

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HomeAway & VRBO: Cancellation Policy  Refund Policy

 

Expedia: Cancellation Policy  Refund Policy

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Tripadvisor: Terms and Conditions

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HolidayLettings: Terms and Condition

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Bluepillow: Term and Condition

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Google vacation rental: Terms and conditions

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Nofie: Terms and conditions

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9) CANCELLATIONS | REFUND:

9.1- Please adhere to the cancellation or refund policy applicable to Reservations/Bookings made through third-party listing sites such as Airbnb, FlipKey, HomeAway, VRBO, Booking.com, Expedia, TripAdvisor, Travelmob, or any other third-party listing site through which you made your Booking/Reservation.

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9.2- Infinity Rental Group, LLC / Desert-Star Residence retains the right to cancel any booking, regardless of the reason, at any given time. In the event that Infinity Rental Group, LLC / Desert-Star Residence determines that the renter is in violation of the city ordinance concerning occupancy limits or the number of vehicles allowed, we reserve the right to cancel your booking before or even after your arrival. Overoccupancy will lead to immediate eviction without any refund. It is important to note that Infinity Rental Group, LLC / Desert-Star Residence strictly prohibits weddings, parties, events, or any gathering that may even momentarily breach the city ordinance.

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9.3- REFUND POLICY FOR DIRECT BOOKING/RESERVATION ON OUR WEBSITE:

Guests will receive a full refund if the cancellation is made more than 3 days prior to the scheduled arrival date. However, if the cancellation occurs within 3 days of the arrival date, no refunds will be provided, resulting in a 100% loss of all payments made. Once the selected dates are reserved and taken off the market due to your priority booking preferences on our property website, they become unavailable to other renters on our 3rd party listing sites. Infinity Rental Group LLC is not obligated to find a replacement renter in such cases. To safeguard against this loss, we highly recommend purchasing Travel Protection Insurance. You have the option to purchase it during the reservation process with us from our 3rd party provider or independently from other preferred Travel Protection Insurance providers.

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9.4- Infinity Rental Group LLC / Desert Star Residence does not provide refunds for early departures. If guests anticipate the possibility of their trip being cut short, we highly recommend purchasing Travel Protection Insurance to protect against any potential losses. This insurance will help safeguard your investment and provide coverage in the event of an early departure.

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9.5- If you are eligible for a refund, Infinity Rental Group LLC will require up to 24 hours to process it. After this, your financial institution will handle the remaining steps. Please note that it may take up to 7 days for the credit to be posted to your account, and it could take up to 2 billing cycles for the credit to be reflected on your statement.

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​9.6- ACTS OF GOD / WEATHER-RELATED CANCELLATION:

Infinity Rental Group LLC does not provide refunds for circumstances beyond our control, including acts of nature such as adverse weather conditions, road or snow conditions, extreme heat, hurricanes, earthquakes, floods, forest fires, power outages, water outages, internet outages, or evacuation orders issued by local or state government agencies in our area. These events are beyond the control of Infinity Rental Group LLC and cannot be prevented.

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​9.7- COVID-19 CANCELLATION:

Infinity Rental Group LLC does not offer refunds for reservations or bookings canceled due to Covid-19 infections, bans, or restrictions. To protect against any potential loss, we highly recommend that guests/tenants purchase Travel Protection Insurance that includes coverage for such circumstances. This will provide the necessary protection and peace of mind in case of unforeseen events related to Covid-19.

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​9.8- EMERGENCIES CANCELLATION:

For Reservations/Bookings that need to be canceled due to airline cancellations, funerals, car accidents, or guest/tenant hospitalization, Infinity Rental Group LLC will provide a 50% refund. To process the refund, we will require appropriate legal documentation as evidence of these events.

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9.9- ​REFUNDABLE PET DEPOSIT IF APPLICABLE: 

A refundable pet deposit of $700 will be collected by Infinity Rental Group, LLC from guests/tenants. This deposit will be clearly stated as an additional charge on your payment breakdown. This deposit may be utilized during the stay to cover any damages caused by the guest/tenant's service animals or pets invited by the guest/tenant. In the event that damages exceed the Refundable Pet Deposit, the guest/tenant agrees to compensate Infinity Rental Group, LLC, or the Owner accordingly. If no damages occur during the guest/tenant's stay, the Refundable Pet Deposit will be returned within 1 to 3 business days following check-out from Desert-Star Residence.

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9.10- By making a booking for Desert-Star Residence, I confirm that I have read, understood, and acknowledged Infinity Rental Group LLC's REFUND & CANCELLATION POLICY for the property name ("Desert-Star Residence") as outlined in sections (9)(9.1)(9.2)(9.3)(9.4)(9.5)(9.6)(9.7)(9.8)(9.9) of the Direct booking terms. Additionally, I am aware of and understand the REFUND & CANCELLATION POLICY of the 3rd party listing site through which I made my reservation.

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